Refund policy

Returns & Exchanges

We want you to love your Theme Shark gear. If something isn't quite right, we're here to help.

30-Day Returns

We have a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition you received it: unworn, unwashed, unused, and in its original condition. You’ll also need your order number or proof of purchase.

To start a return, contact us at contact@themeshark.net. If your return is approved, we'll provide instructions on where and how to send your item.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

For returns due to sizing, fit, or a change of mind, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

If your order arrived damaged, defective, or you received the wrong item due to an error on our part, Theme Shark will cover the cost of making it right, including any necessary return shipping.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@themeshark.net.

Please include your order number and photos of the item so we can evaluate the issue and get it corrected as quickly as possible.

Non-Returnable Items

We cannot accept returns on:

Items that have been worn, washed, altered, or damaged after delivery
Personalized or custom-made items
Items specifically marked Final Sale
Gift cards

Regular promotional or discounted items are still eligible for return unless they are specifically marked Final Sale at the time of purchase.

If you're unsure whether your item is eligible for a return, contact us at contact@themeshark.net.

Exchanges

Need a different size? The fastest way to get the item you want is to return your original item and place a new order once your return has been accepted.

Customers are responsible for return shipping on size exchanges unless the incorrect size was sent by Theme Shark.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable EU consumer protection laws.

Returned merchandise must be in the same condition in which it was received: unworn, unwashed, unused, and in its original condition. Proof of purchase is also required.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for Theme Shark to process an approved refund. Your bank or credit card provider may require additional time for the refund to appear on your account.

Original shipping charges are non-refundable unless the return is the result of an error by Theme Shark.

If more than 15 business days have passed since your refund was approved, please contact us at contact@themeshark.net.